Terms and Conditions

All you need to know when booking your stay

1. Prices stated in our Brochure are inclusive of VAT at 20% and are subject to change if the VAT rate changes. Prices are correct at time of going to print and are subject to change at the company’s discretion.
2. A binding contract between us will come into exis­tence when we issue confirmation of booking.
3. You must pay the booking fee stated in the brochure when you book and the balance of the price of your holiday must be paid in full 28 days before your arrival date. If you book within 9 weeks of the start of your holiday, you will be required to pay the full price of the holiday when you book. Special offers may have alternative rules on booking fee & balance payment dates please enquire when booking.
4. Your accommodation may be occupied from 3pm on the day of arrival until 9.30am on the day of departure and must be left in a clean and tidy condition.
5. Only persons listed on the registration form may occupy the accommodation allocated.
6. 1. If you ask to make a booking for more than 2 people we may require you provide evidence to our reasonable satisfaction that you are all couples or all members of the same family. If we are not satisfied by your response then we may cancel the booking. You will receive a refund in accordance with our Refund Policy below, if applicable.
   2. If you request a group booking (by which we mean a booking for more than one unit) or a single occupancy booking, then we may contact you before deciding whether to accept the booking to help us decide whether we are able to provide the holiday experience you are looking for. For this reason all group or single occupancy bookings must be made at least 7 days in advance.
7. Associated Bookings – You must tell us when you book if your booking is connected to any other booking on the park, for example because you know the people making that booking or you share a common purpose in visiting the park. If you fail to tell us of a connection then we may cancel the booking immediately and (if your stay has started) require you to leave the park. You will receive a refund in accordance with our Refund Policy below, if applicable.
8. All reservations must include a person of at least 18 years of age, we do not allow single sex bookings of more than 2 persons, unless prior to booking consent is given by Hermanus Leisure.
9. In order to maintain a safe and secure environment for you and your family, we may ask for identification on arrival. We don’t knowingly allow anyone to use or visit Hermanus Leisure who is a convicted child sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Risk of Sexual Harm Order or Child Abduction Notice.
10. All bookings must have separate lead name and address. When booking for friends and family, please have their names, full address including postcode and contact telephone number ready for each booking. We are unable to make multiple bookings in one individual’s name.
11. You may change your dates and accommodation within the present year, no later than 4 weeks prior to arrival and may be subject to an amendment fee per booking. Subject to availability.
12. It is essential that you check your booking confirmation form as any amendments to this may be charged for.
13. The number of persons allowed in all accommodation booked is restricted to the number of berths in the accommodation. Beds are not available in the lounge areas and all homes cannot exceed the berth limitation. If the number is exceeded, we may move those additional persons to another accommodation unit and will charge you or them the appropriate full charge for the additional accommodation, from the date your party arrived.
14. We cannot guarantee that you will be allocated a specific unit of accommodation or that 2 or more units of accommodation booked will be located together. However, we will do all that we can to meet your needs.
15. The units of accommodation illustrated in the brochure are typical of the accommodation available. However, the unit of accommodation allocated to you may differ slightly from those printed.
16. All of our accommodation are fully equipped with cooking and domestic utensils. Adequate duvets and bed linen are provided.
17. No Pets with the exception of guide dogs are allowed in any accommodation unless specified by prior arrangement in Pet Friendly homes. All dogs must be kept under control and must be kept on leads at all times when around the grounds. No dogs listed on the Dangerous Dog Acts list or any half breeds of such dogs are not allowed. All dogs must be kept under control and are not allowed in the Main Building, swimming pool or play area. Owners are responsible for cleaning up any dog waste from their pets immediately. It must be collected and disposed of in a hygienic fashion. Guide dogs are accepted in all venues. All dogs must sleep in their own dog bed and we ask you not to allow your dog onto the furniture or beds of our homes. We ask you to be responsible dog owners and only well behaved dogs allowed. Aggressive dogs or noise disturbance will not be tolerated. You will at all times be responsible for your dog and liable for any damage caused.
18. PLEASE NOTE, there are seals on the beach, stay a good distance away, look out for seals in the dunes and give them a wide berth, seals have a nasty bite, keep dogs on a lead, and keep to the marked viewing areas and respect the fencing.
19. No ball games using hard or semi-hard balls may be played on the Park.
20. The speed limit of 5mph within the Park must be observed at all times and bicycles must be ridden responsibly.
21. Please be mindful of your neighbours, behaviour should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the Police being involved. We may ask you and/or any member of your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone else. No refunds or compensation will be given in these circumstances and we reserve the right not accept any future bookings from you or any member of your party.
22. If you are suffering or have in the 14 days prior to your booking, from a contagious or infectious disease which may be transmitted, you should inform us immediately either before or on arrival upon check in. Your booking is on the understanding that Norovirus and/or similar contagious bugs, which spread from person to person either directly or indirectly via surfaces, can be present in the general population at large and can affect any public space, are beyond our control. Your holiday contract is issued on the understanding that the company operates as one such public space and therefore cannot be immune to the potential of Norovirus and/or similar bugs circulating amongst the general population. Whilst we will do all we practicably can to reduce such possibilities we cannot be considered negligent or accept liability for damages howsoever caused, including illness, loss of enjoyment or resulting costs, as a consequence of such public health risks that are introduced.
23. You are responsible for your children. An adult must accompany small children to the toilets. Children must be accompanied by an adult at all times when using the swimming pool and play area. Adult means a person over 18 years of age. Management cannot accept liability for injury whilst using the swimming pool or play area.
24. Please use your accommodation and its contents with care and leave it in a clean and tidy condition on departure. We reserve the right to charge you for all breakages, including windows and any damage caused by you; a member of your party or any pets and these must be replaced or paid for, prior to departure.
25. When you arrive for your Holiday, please report to Reception, producing your receipt or voucher. If no notification of a late arrival is given by 10am the following morning, we reserve the right to relet your property.
26. From spring bank holiday weekend to September 30th if you are likely to arrive after 8.00pm it is essential that you telephone the centre to make arrangements for obtaining keys. From 1 October to spring bank holiday weekend you must telephone if you are likely to arrive after 4.30pm.
27. Minimum night stays of 3 nights may apply to certain properties during peak times of the booking year.
28. Should you have any problems with your accommodation or otherwise during your holiday with us, please notify our reception staff immediately so remedial action, if necessary, may be taken. Please note we will NOT accept responsibility for any matter of which you are aware and do not bring to our attention during your holiday.
29. Notwithstanding any liability under the Occupiers Liability Act 1957, or otherwise, all cars, and/or vehicles of any description and their contents are permitted to enter the Park at their Owner’s risk and Hermanus Leisure accepts no responsibility for theft, damage or injury whilst on the Park unless this has been caused by our negligence. We recommend that you insure your personal effects, clothing and jewellery etc, in the normal way before coming on holiday. Although we endeavour to return any lost property, we cannot be held responsible for any items left behind.
30. FORCE MAJEURE – We cannot accept responsibility or pay compensation or refunds for any damage or inconvenience caused by Force Majeure including extreme weather conditions.
31. All homes and inside venues are non-smoking, if you smoke outdoors, please ensure all cigarettes are fully extinguished using the ashtrays provided, Should it be discovered during your stay that there is evidence of smoking inside the accommodation, we will charge the recovery costs to clean and prepare the accommodation for our incoming guests.
32. Hermanus Leisure reserves the right to relet any holiday where any monies due are more than 14 days in arrears whereupon any monies paid by the Guest over and above the non refundable booking fee will be refunded. Please make sure you have adequate holiday insurance cover should you need to cancel.
33. Wi-Fi access in designated areas is subject to speed and download restrictions. Please note this a complimentary service subject to availability and cannot be guaranteed. The facility is not subject to any particular security/filtering measures and requires continuous parental supervision when used by children. We reserve the right to disclose your name and address to our internet provider if we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.
34. Swimming pool will be heated from spring bank holiday weekend and remain heated until early September.
35. Only non-intrusive photography of your own friends and family is permitted on site and particularly in the swimming pool and play areas. You may not carry out photography for commercial purposes, publication or similar purposes.
36. Persons under 18 are not permitted to purchase alcohol from any bar and only drinks and food purchased in the bars and restaurant are allowed to be consumed in the bars and public areas; infringement of this may also lead to expulsion.
37. Bar H and the Lounge bar may be closed for private functions throughout the year.